Frequently Asked Questions
Everything you need to know about our Provencal beauty secrets.
How can I track my L'Occitane order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
What is your return policy for beauty products?
We offer a 30-day return policy for products in their original packaging. For hygiene reasons, items that have been significantly used cannot be returned unless they caused an adverse skin reaction.
Are your products tested on animals?
L'Occitane does not test its products, active ingredients, or raw materials on animals at any point in the product development or manufacturing process.
How do I determine which skincare range is right for me?
We offer a personalized online skin diagnostic tool and detailed product descriptions. You can also visit any boutique for a complimentary consultation with our beauty experts.
Do you offer international shipping?
Currently, this website ships to domestic addresses only. To ship to another country, please use the country selector at the bottom of the page to visit the local L'Occitane site for that region.
Are L'Occitane products safe to use during pregnancy?
Most of our products are safe, but some contain essential oils or high concentrations of specific ingredients. We recommend consulting with your physician and reviewing the ingredient list provided on each product page.